Building global business skills – Japanese business etiquette guest lecture
Students from the Department of Asian Studies within the School of Social Sciences recently had the opportunity to gain insights into Japanese business etiquette and cultural practices during a guest lecture delivered by Dr Paul Smith, Director of Shinka Management.
Shinka Management, headquartered in Adelaide, is a global consulting firm specialising in the transfer of Japanese management know-how to global industry. The company supports organisations in 70 countries with lean manufacturing and continuous improvement programs, cross-cultural training, and study missions to Japan. Through its flagship lean tour programs, including dedicated programs focused on the manufacturing sector, lean healthcare and the Japanese housing industry, Shinka Management provides professionals with the opportunity to learn directly from leading Japanese companies and gain firsthand insights into world-class management practices.
Held as part of the Introduction to Asian Cultures course offered through the University of Adelaide’s School of Social Sciences, the annual guest lecture helps students explore the nuances of cross-cultural communication in a professional setting. Dr Smith, a graduate of the University of Adelaide and trainer in Japanese management practices, shared his experiences from over two decades of working with Japanese companies and supporting international organisations to navigate cultural differences.
The interactive session introduced students to the fundamentals of Japanese business etiquette, including the importance of respect, humility, and hierarchy in business interactions. Dr Smith guided students through key practices such as bowing, business card exchange, and formal greetings, highlighting how these customs reflect broader values in Japanese society.
Drawing on case studies and personal anecdotes from his consulting work with clients across Australia, Japan, and around the world, Dr Smith discussed how misunderstandings in etiquette can create barriers in professional relationships. He emphasised the value of cultural awareness in building trust and successful business partnerships.
The guest lecture built on the course’s focus on cultural diversity and intercultural communication, providing students with practical skills that will be valuable in future careers involving international engagement.
As a follow-up to the session, Dr Smith also shared Shinka Management’s Japanese Business Etiquette Guide with the student group. The guide provides practical tips and insights for those looking to deepen their understanding of Japanese business culture and prepare for professional interactions in Japan.
Course Coordinator Dr Baohui Xie commented, "The lecture was incredibly informative and engaging. I could tell from the smiles in the audience that everyone enjoyed the session as much as I did."
The guest lecture forms part of the Department of Asian Studies’ ongoing commitment to preparing students for culturally informed global citizenship.